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14 Day Money Back Gurantee Delivery Information

Everything you need to know about our delivery service

Here at T J Vickers, we will do everything we can to make delivering your car as easy as possible.


Pre delivery – getting ready to take delivery of your new car

Where do T J Vickers deliver to?

We offer free home delivery to UK postcodes, within 100 mile radius of our Dealerships, but reserve the right not to deliver to certain ones. Please note, we do not deliver to Northern Ireland, remote parts of Scotland, the Scottish Highlands, Scottish Islands, the Isles of Scilly, the Isle of Man, the Isle of Wight, Jersey, Guernsey and the other Channel Islands.


Arranging delivery

This is quick and easy. Available 72 hours after placing your order. Discuss your options with your Sales Executive. We offer delivery Monday – Saturday 9am – 5.30pm.

After you’ve arranged delivery

Once you’ve done this, please make sure these 3 things are sorted before your car arrives.

  1. Get your ID ready

You’ll need photo ID (e.g. your driving licence or passport). If you don’t have your driving licence or if the address on it is different to the delivery address, then you’ll also need a utility bill/bank statement (less than 3 months old) that includes your name and current address

  1. Get your car insured

Your car must be insured before you can tax it.

  1. Get your car taxed

Head to gov.uk/vehicle-tax with these 2 things to hand – the car’s registration number and its V5 document reference number (both will be in your confirmation email)

On delivery day – what happens?

On the pre-agreed day, a member of our delivery team will deliver your car to your home address. To help keep you safe, they’ll wear a face covering, have sanitised and stand at least 1m away from you wherever possible.

If you’re part exchanging a car

When a member of the delivery team arrives, they’ll:

  • Check the car’s roadworthy (e.g. the battery is charged and there’s enough tyre tread), this could take up to 15 minutes see T’s & C’s Section 10 here.
  • Make sure the MOT is valid
  • Collect the car’s V5 log book from you. They’ll also ask you to visit DVLA to ‘Pass the car to trade’ (once you’re there you’ll need our address: T J Vickers, Trench Road, Trench, Telford, TF2 6PL)
  • Ask you to check that you’ve removed all your personal belongings from the car

About your new car

When a member of the delivery team arrives, they’ll:

  • Show you their ID and check your ID
  • Show you the outside of your new car
  • Show you the inside of your new car (fully sanitised)
  • Ask you to sign for your new car (hands-free where possible)

Once everyone’s happy, they’ll leave you to enjoy your new car.

After delivery – ongoing peace of mind

We are sure you will be eager to take your new car out for a drive. Wherever you go, enjoy yourself and drive safely.

  • If you need ongoing help or support, you know where we are

Always happy to help out

If you need help – now, on delivery day or further down the road – just ask.

 

  • Disclosure:
    T J Vickers & Sons Limited, is authorised and regulated by the Financial Conduct Authority in regard to Consumer Credit, our firm reference number is 688223. T J Vickers & Sons Limited is a credit broker, not a lender. T J Vickers & Sons Limited is an Appointed Representative of Autoprotect MBI Ltd for insurance distribution purposes. Autoprotect MBI Ltd is authorised and regulated by the Financial Conduct Authority, their firm reference number is 312143. You can check this by visiting www.fca.org.uk

    Reg Office:
    TJ Vickers & Sons Ltd – Trench Road, Trench, Telford, TF2 6PL. Reg. Company Number: 1636071 VAT Reg. No. 160 5726 73