Customer Journey
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Finding the right car for you

You will be spoilt for choice with all of our New Fiat, Suzuki and Used Cars that are uploaded to the site the minute they arrive.

Once you have found your perfect match enquire via our “I’d like to” button or over the phone to find out more.
  • We are able to offer you a virtual appointment or a personalised video to tell you more about the car.
  • We can provide an online finance quote via our Finance Calculators found on our Stock Pages. Alternatively a member of team would be happy to provide you with a bespoke finance quote.
  • If you would like to visit our dealerships for an Unaccompanied Test Drive or if you would prefer us to come to you for a Remote Test Drive just let us know your preference.


Part Exchanging?

We are able to offer you a Valuation online, Click Here to get your instant Valuation on your Part Exchange. 
Reserving your Car

You can place your deposit via PayPal with our “Reserve this car” function or you can call us to pay over the phone securely.


Before you take Delivery

We will arrange for the car to be prepared as agreed with a Multi Point Safety Check. If a Service and MOT are due* these will be carried out. A Full Valet will be carried out prior to handover.

 

If you are taking out finance with one of our lenders, we will arrange for you to remotely sign the finance documents before you collect the vehicle.

*For Terms and Conditions Click Here

Delivery or Collection - you choose

You can either visit the dealership to Collect your new car or have the car delivered** to your door. If we are carrying out a Home Delivery we will need to ensure your funds are cleared before we leave to ensure a smooth process.

 

Upon arrival we will then check the condition of your vehicle if you are part exchanging whilst you are also checking over our car.

 

Once both parties are happy to proceed we will handover the paperwork and keys. At this point please ask any questions you have and we will help you with these from a Social Distance.

 

Enjoy your new car!

**For more information Click Here

Keeping in touch

We will then contact you within 48 hours to ensure you are happy and to answer any questions you may have.


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  • Disclosure:

    TJ Vickers and Sons Limited t/a T J Vickers is authorised and regulated by the Financial Conduct Authority, FRN 688223. We are a credit broker not a lender, and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender, but this does not affect the interest charged on the finance agreement, which is set by the lender. Our lenders also provide preferential rates to us for the funding of our vehicle stock and financial support for training and marketing. T J Vickers and Sons Limited t/a T J Vickers receive commission as a proportion of premium paid from its Insurance provider if you decide to enter into an agreement with them. T J Vickers and Sons Limited t/a T J Vickers is an Appointed Representative of AutoProtect (MBI) Limited for Insurance Distribution activities. AutoProtect (MBI) Limited is authorised and Regulated by the Financial Conduct Authority, FRN 312143. Its permitted business is arranging general insurance and finance products. You can check this on the FCA Register by visiting www.fca.org.uk

    Reg Office:
    TJ Vickers & Sons Ltd – Trench Road, Trench, Telford, TF2 6PL. Reg. Company Number: 1636071 VAT Reg. No. 160 5726 73