Customer Journey
Go Back
Finding the right car for you

You will be spoilt for choice with all of our New Fiat, Suzuki, JeepAlfa Romeo and Used Cars that are uploaded to the site the minute they arrive.

Once you have found your perfect match enquire via our “I’d like to” button or over the phone to find out more.

  • We are able to offer you a virtual appointment or a personalised video to tell you more about the car.
  • We can provide an online finance quote via our Finance Calculators found on our Stock Pages. Alternatively a member of team would be happy to provide you with a bespoke finance quote.
  • If you would like to visit our dealerships for an Unaccompanied Test Drive* or if you would prefer us to come to you for a Remote Test Drive* just let us know your preference.

    *as long as Lockdown does not prevent this from taking place.
Part Exchanging?

We are able to offer you a Valuation online, Click Here to get your instant Valuation on your Part Exchange. 
Reserving your Car

You can place your deposit via PayPal with our “Reserve this car” function or you can call us to pay over the phone securely.


Before you take Delivery

We will arrange for the car to be prepared as agreed with a Multi Point Safety Check. If a Service and MOT are due* these will be carried out. A Full Valet will be carried out prior to handover.

 

If you are taking out finance with one of our lenders, we will arrange for you to remotely sign the finance documents before you collect the vehicle.

*For Terms and Conditions Click Here

Delivery or Collection - you choose

You can either visit the dealership to Collect your new car or have the car delivered** to your door. If we are carrying out a Home Delivery we will need to ensure your funds are cleared before we leave to ensure a smooth process.

 

Upon arrival we will then check the condition of your vehicle if you are part exchanging whilst you are also checking over our car.

 

Once both parties are happy to proceed we will handover the paperwork and keys. At this point please ask any questions you have and we will help you with these from a Social Distance.

 

Enjoy your new car!

**For more information Click Here

Keeping in touch

We will then contact you within 48 hours to ensure you are happy and to answer any questions you may have.


  • Disclosure:
    T J Vickers & Sons Limited, is authorised and regulated by the Financial Conduct Authority in regard to Consumer Credit, our firm reference number is 688223. T J Vickers & Sons Limited is a credit broker, not a lender. T J Vickers & Sons Limited is an Appointed Representative of Autoprotect MBI Ltd for insurance distribution purposes. Autoprotect MBI Ltd is authorised and regulated by the Financial Conduct Authority, their firm reference number is 312143. You can check this by visiting www.fca.org.uk

    Reg Office:
    TJ Vickers & Sons Ltd – Trench Road, Trench, Telford, TF2 6PL. Reg. Company Number: 1636071 VAT Reg. No. 160 5726 73