Covid-19 Guidelines Compliant at TJ Vickers
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Covid 19 Nov Vis
Monday 19th July 2021 - Covid-19 Update 

With the success of the vaccination scheme in England the Government are looking to open up the economy and getting back to normal. Following the Government guidelines from the 19th July 2021 we have assessed what the guideline changes mean for our business. With this in mind we have decided that we will leave the wearing of Face Masks at the discretion of the staff member, however, when entering the building, if you feel that you would like our member of staff to wear their mask whilst you are in conversation please ask them to pop one on. Please do continue to wear your facemask if this is your preference.

Please feel assured that our dealerships are not crowded spaces and there is plenty of ventilation throughout the building. We will retain the Hand Cleansing Machines at each entrance to our showrooms. Our Perspex screens are also still available if you wish to talk to us through this when visiting us for sales or service.

We have decided to still not continue with the use of the coffee machine as this is a high touch point area, please continue to bring your own refreshments with you until further notice.

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SALES DEPARTMENT

Our showrooms and used car displays are now open to the public from the 12th April. Our teams are on site ready to welcome you into our dealerships again and to answer the phone, send videos, Live chat and deal with all of your questions.

If you would still prefer to purchase your car via Click & Collect either online or via the telephone directly from our dealerships, we can still carry out this option, to find out more please go to our We Can Come To You page to find out more. 

All Covid safety measures will be in place and we kindly remind you to wear your face covering and sanitise upon entering the dealership. 

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AFTERSALES (SERVICE & PARTS)

There are no alterations to our service and parts operations and they will continue as normal. You will be able to book a service, repair or MOT as usual. Loan cars, collection and delivery remain available. The only thing we can’t do is drop you back off at home. If there is anything we can do to help you specifically, please let us know.

We have produced a video which covers the details, but to give an overview – social distancing measures, an appointment-only system, protective screens at our service desks as well as cashless payments have been in place for several months now.

We politely remind you to wear a Face Covering and use our hand sanitiser upon entering the dealership for your Service Department appointment.
Thank you for your patience, and for working with us to ensure our dealerships are a safe place to visit and work.
Covid-19 Guidelines Compliant at TJ Vickers

Before we re-opened on 1st June 2020 we took the time to ensure we followed the Guidelines supplied to us to keep our employees and customers safe during these uncertain times. 

We have implemented Social Distancing in all areas of the Dealerships at Telford and Shrewsbury, and have been awarded our Compliance Certificate to show we are following the Guidelines correctly. We are reguarly reviwing these Guidelines as the Government Policy changes. Recently we have been informed that everyone visiting Retail Premises must wear a face covering during their visit from 24th July 2020, we do ask that you follow this Guidance when visiting us. We are ensuring that all of our customer facing members of staff are supplied with a mask when addressing a customer whilst they are not behind a Perspex Screen. 

This page will show you the measures we have put in place to give you the confidence to come and visit us in a safe environment. 

The changes we have made in the Sales Department to ensure Social Distancing is followed
  • The changes we have made in the Sales Department to ensure Social Distancing is followed
  • Our Video explaining how to safely enter the Service Department at TJ Vickers Telford
  • Our Video explaining how to safely enter the Service Department at TJ Vickers Shrewsbury



Covid-19 Certificate 3

Sales Department Covid-19 Procedure

We have implented the following to ensure our staff and customers are kept safe during the Coronavirus outbreak.

  • Please keep 2m apart at all times where possible, if not possible please apply the new Guideline of 1m+.
  • It is now a requirement that you enter Retail Premises in a mask/ face covering from 24th July. Please ensure you follow this guidance when visiting us. 
  • Our Sales Team will wear a face mask when they are not carrying out Sales discussions behind the Perspex Screen.
  • There are Perspex screens in place to safely carry out discussions with the Sales Team.
  • We have provided Hand Sanitiser and Gloves for you to use throughout your visit.
  • We are now able to offer an unaccompanied test drive, our sales teams will advise you of how this works when you enquire. 
  • We will ensure that the car's touch points are sanitised before and after use.

TJ Vickers Service Department Covid-19 Procedure

Before atteding your Service Appointment with us we recommend you watch the below videos from our Service Managers Ben Pearce at TJ Vickers Telford and Steve Elkes at TJ Vickers Shrewsbury, to understand how to safely enter our dealerships for your appointment.  

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  • Disclosure:
    T J Vickers & Sons Limited t/a T J Vickers is authorised and regulated by the Financial Conduct Authority. FRN 688223. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders.

    We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance partner also provides preferential rates to us for the funding of our vehicle stock and financial support for our training and marketing.

    T J Vickers and Sons Limited is an Appointed Representative of AutoProtect (MBI) Limited for Insurance Distribution activities. AutoProtect (MBI) Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 312143. Our permitted business is arranging general insurance and finance products. You can check this on the FCA Register by visiting www.fca.org.uk

    Reg Office:
    TJ Vickers & Sons Ltd – Trench Road, Trench, Telford, TF2 6PL. Reg. Company Number: 1636071 VAT Reg. No. 160 5726 73