Covid-19 Guidelines Compliant at TJ Vickers
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Covid 19 Nov Vis
Tuesday 5th January 2021 - Covid-19 Update 

After the Government announcement on Monday 4th January regarding a new lockdown from 5th January, I wanted to outline how TJ Vickers will be there to help keep the country moving while working within the guidance laid out by Government.

Sales Pic

SALES DEPARTMENT

Our showrooms and used car displays will be closed to the public from the 5th January. However, our teams (in a reduced fashion) will be on site ready to answer the phone, send videos , Live chat and deal with all of your questions.

Customers can still collect a car which has been purchased either online or via the telephone directly from our dealerships, though the handover will be outside so bring a coat. All vehicle handovers will take place from a designated exterior handover area and full social distancing practices will be in place to ensure both colleague and customer safety. Local home delivery options will also be available, all handled in a Covid safe manner.

Service Pic

AFTERSALES (SERVICE & PARTS)

There are no alterations to our service and parts operations and they will continue as normal. You will be able to book a service, repair or MOT as usual. Loan cars, collection and delivery remain available. The only thing we can’t do is drop you back off at home. If there is anything we can do to help you specifically, please let us know.

We have produced a video which covers the details, but to give an overview – social distancing measures, an appointment-only system, protective screens at our service desks as well as cashless payments have been in place for several months now.

We politely remind you to wear a Face Covering and use our hand sanitiser upon entering the dealership for your Service Department appointment.
Thank you for your patience, and for working with us to ensure our dealerships are a safe place to visit and work.
Covid-19 Guidelines Compliant at TJ Vickers

Before we re-opened on 1st June 2020 we took the time to ensure we followed the Guidelines supplied to us to keep our employees and customers safe during these uncertain times. 

We have implemented Social Distancing in all areas of the Dealerships at Telford and Shrewsbury, and have been awarded our Compliance Certificate to show we are following the Guidelines correctly. We are reguarly reviwing these Guidelines as the Government Policy changes. Recently we have been informed that everyone visiting Retail Premises must wear a face covering during their visit from 24th July 2020, we do ask that you follow this Guidance when visiting us. We are ensuring that all of our customer facing members of staff are supplied with a mask when addressing a customer whilst they are not behind a Perspex Screen. 

This page will show you the measures we have put in place to give you the confidence to come and visit us in a safe environment. 

The changes we have made in the Sales Department to ensure Social Distancing is followed
  • The changes we have made in the Sales Department to ensure Social Distancing is followed
  • Our Video explaining how to safely enter the Service Department at TJ Vickers Telford
  • Our Video explaining how to safely enter the Service Department at TJ Vickers Shrewsbury



Covid-19 Certificate 3

Sales Department Covid-19 Procedure

We have implented the following to ensure our staff and customers are kept safe during the Coronavirus outbreak.

  • Please keep 2m apart at all times where possible, if not possible please apply the new Guideline of 1m+.
  • It is now a requirement that you enter Retail Premises in a mask/ face covering from 24th July. Please ensure you follow this guidance when visiting us. 
  • Our Sales Team will wear a face mask when they are not carrying out Sales discussions behind the Perspex Screen.
  • There are Perspex screens in place to safely carry out discussions with the Sales Team.
  • We have provided Hand Sanitiser and Gloves for you to use throughout your visit.
  • We are now able to offer an unaccompanied test drive, our sales teams will advise you of how this works when you enquire. 
  • We will ensure that the car's touch points are sanitised before and after use.

TJ Vickers Service Department Covid-19 Procedure

Before atteding your Service Appointment with us we recommend you watch the below videos from our Service Managers Ben Pearce at TJ Vickers Telford and Steve Elkes at TJ Vickers Shrewsbury, to understand how to safely enter our dealerships for your appointment.  

Testimonials View all

      • 5.00
    12 Dec

    My experience at T J Vickers Telford was positive because the service was fantastic.

    Mr Philip Allen

      • 5.00
    10 Dec

    The staff at T J Vickers Telford were good because helpful and informative

    Mr Adrian Daisley

      • 5.00
    09 Dec

    T J Vickers Shrewsbury staff were good because honest trustworthy and very professional

    Mrs Linda Jones

      • 5.00
    07 Nov

    T J Vickers Shrewsbury were really helpful and I'd recommend them because they helped me find the perfect car for me, especially since it was my first car and I wasn’t entirely sure what I needed/was looking for. Super helpful and friendly.

    Miss W

      • 5.00
    06 Nov

    I'd recommend T J Vickers Telford to anyone because of their genuine courtesy and helpfulness.

    Mrs Christine Smith

      • 5.00
    06 Nov

    T J Vickers Telford were great because they are Suzuki dealers

    Mr R

      • 5.00
    05 Nov

    I'd definitely recommend T J Vickers Shrewsbury because their customer service is Fantastic, Kieran was very helpful and was able to advise on a car to suit my budget and needs. I later went on to buy my husbands car from him too. Would highly recommend.

    Miss Sarah M

      • 5.00
    04 Nov

    T J Vickers Shrewsbury staff were good because answered questions I asked, no hard sales pressure, given time to look around vehicle without someone 'hovering'. Knowledgeable about the various cars enquired about. Built up good relationship with salesman so feel confident they understand what I want.

    Mr George Taylor

      • 5.00
    04 Nov

    T J Vickers Telford were fantastic because they are really friendly . Great attitude. Brilliant services. Very clean environment and great knowledge of product and very helpful

    Mr Philip King

      • 5.00
    04 Nov

    I'd recommend T J Vickers Shrewsbury because they treat you well, very attentive and excellent sales and after sales

    Mr Malcolm Davies

      • 5.00
    04 Nov

    The experience at T J Vickers Telford was fantastic because The salesman made it ! Professional.got the measure of us and made the deal “fun” /enjoyable.Best dealer we’ve encountered and would highly recommend.Sent a letter of thanks....give him a good bonus for Christmas

    Mr Minton

      • 5.00
    04 Nov

    My experience at T J Vickers Shrewsbury was positive because friendly staff, not pushy and felt relaxed viewing

    Mr Gareth Jones

      • 5.00
    03 Nov

    I'd endorse T J Vickers Shrewsbury because the service is attentive- almost like being part of a family.

    Mr John Dryburgh

      • 4.28
    02 Nov

    My experience at T J Vickers Shrewsbury was memorable because they were friendly and most helpful to my needs.

    Mr A

      • 5.00
    02 Nov

    T J Vickers Telford were great because nothing is too much trouble, I have used the Telford branch for the last 5 years an always found them to really helpful.

    Mrs Brenda Curtis

  • Disclosure:
    T J Vickers & Sons Limited, is authorised and regulated by the Financial Conduct Authority in regard to Consumer Credit, our firm reference number is 688223. T J Vickers & Sons Limited is a credit broker, not a lender. T J Vickers & Sons Limited is an Appointed Representative of Autoprotect MBI Ltd for insurance distribution purposes. Autoprotect MBI Ltd is authorised and regulated by the Financial Conduct Authority, their firm reference number is 312143. You can check this by visiting www.fca.org.uk

    Reg Office:
    TJ Vickers & Sons Ltd – Trench Road, Trench, Telford, TF2 6PL. Reg. Company Number: 1636071 VAT Reg. No. 160 5726 73